Statement – QANTAS Group, 19 March 2020

CHANGES TO QANTAS GROUP TASMANIAN FLIGHTS

Following the Tasmanian Government’s decision to implement travel restrictions for incoming visitors, the Qantas Group will further reduce its services to Tasmania over the coming days in line with demand.
From 29 March the Group will operate the following routes:

Qantas

Launceston-Melbourne (seven return services per week)

Devonport-Melbourne (seven return services per week)

Jetstar

Hobart-Melbourne (seven return services per week)

SUSPENDED ROUTES

Jetstar

Launceston-Melbourne

Launceston-Brisbane

Launceston-Sydney

Hobart-Sydney

Hobart-Brisbane

Hobart-Adelaide

Qantas

Hobart-Melbourne

Hobart-Sydney

CUSTOMER INFORMATION

Customer contact centres are currently experiencing long wait times from people seeking to change their travel plans as a result of the Coronavirus. To help manage the demand we ask that customers only call if they have travel within the next 48 hours.

To avoid further inconvenience, we’re converting all bookings on cancelled flights to a travel credit, which can be used anywhere on our network. Affected customers will be contacted directly from next Monday. Any customers travelling before the end of May who wish to change their booking are also eligible to receive a travel credit instead.

If flights were booked through a travel agency or third-party website (e.g. Webjet, Booking.com), customers will need to contact them directly to make changes to their booking.

Follow @Qantas on Twitter for updates, clarifications and media releases
Visit the Qantas Newsroom for pictures, releases and background information
Email qantasmedia@qantas.com.au or call the Qantas media phone on +61 418 210 005

All images courtesy Qantas Group.


Australia Post – here to help customers and communities

The COVID-19 (coronavirus) is having a significant impact on the lives of all Australians. At Australia Post, we’re doing everything we can to continue delivering parcels and letters as well as providing retail and payment services in our stores. As we do this, we need to protect the health and wellbeing of all our customers and team members.

Like other businesses, we’re asking our team members to maintain high standards of hygiene and cleanliness. When you are in one of our Post Offices, please try to keep social distancing wherever possible and if you are feeling unwell, don’t visit our stores.

To minimise risks to everyone, all parcels – be it at a post office or at a residence – will no longer require a signature for delivery or collection. Our team will continue to record your name and delivery on our handheld device.

In order to make it easier to pick up or send parcels, please consider using our free 24/7 Parcel Lockers, which can be found in over 400 convenient locations across the country. If you’d like to learn more about Australia Post parcel lockers, please click here.

The impact to international logistics is also causing some delivery delays. We are working with our partners to move items as quickly as possible and appreciate your patience.

Any ongoing delivery or Post Office disruptions will be posted on our website, so please check there for updates. If you do have any problems or concerns please contact our customer service team online.

We are proud to be providing essential support all over Australia and we will continue to do our best to serve your communities during this difficult time.