Letter to the Editor on the NBN

We (in part of Nobelius Drive) have been experiencin constant loss of internet services since November 2015. When it is working, the speed is slower than cable internet- often taking between 10 and 30 minutes to view my mail, though we have high speed ADSL. Last July we received communication that the NBN was now available in Nobelius Drive. There was a Telstra truck parked near the shopping centre in Legana. With joy, I immediately went and signed up, with the promise that the NBN will be connected within a couple of weeks. In a couple of weeks time we received a call that part of our street wasn’t beeing connected, including us. I asked why and also for an indication of a time frame within which we may get it, asking whether it is weeks, months or years. Absolutely no commitment has been given. I was told that the local Telstra substation can not handle the increased telephone and internet volumes and they aren’t able to do anything. They promissed a fast internet service, when I signed up, delivering it for only a few years. Now we are left with no internet service often also an extremely poor or failing telephone service. We are in dispare and no one seems to want to help. We live in an advanced country with a third world telephone and internet service. Is that what our country is to look forward to???
Help, someone help.

Alex Ratkai