Media release – Kathrine Morgan-Wicks, Secretary and State Health Commander, 10 January 2023

Public reminded to use right health service for their needs as hospitals de-escalate

Public reminded to use right health service for their needs as hospitals de-escalate

The Royal Hobart Hospital (RHH) and Launceston General Hospital (LGH) have now de-escalated to Level 2 of their respective COVID-19 Escalation Management Plans. Both hospitals had been operating at Level 3 of these escalation plans since 16 December 2022.

The Department of Health acknowledges the continued hard work of all our staff across the public health system, including those at the RHH and LGH which have been operating at COVID Escalation Management Level 3 in recent weeks.

It is the dedication and commitment of all staff that has ensured the continued safe delivery of services, ensuring the health needs of the Tasmanian community have been met throughout the holiday season.

Hospital escalation plans have been proven to be effective in responding to COVID-19 and its impact on demand for hospital services. This de-escalation is as a result of a reduced number of COVID-positive patients in both hospitals and reduced community transmission of COVID-19.

We want to thank staff at both hospitals for their ongoing commitment to the Tasmanian community, and to their fellow colleagues. Their efforts have had a huge impact in helping us to navigate these challenges in recent weeks.

We would also like to thank the public for their valued support in considering alternatives to attendance at Emergency Departments (EDs) during this time.

Our hospitals are always busy, and that’s why it’s important for Tasmanians to remember that if they require non-urgent care, there are a number of appropriate alternatives to attending our Emergency Departments. This helps us to reduce pressure on our EDs and ensure those who require more urgent care continue to be prioritised, regardless of the escalation level.

Tasmanians can contact Healthdirect to speak to a Registered Nurse 24 hours a day 7 days a week. They can provide advice on whether people should manage your condition at home, book an appointment with a GP or go to the ED. Healthdirect may also be able to offer a call back from a GP.

Other care options include:

  • Visiting a community pharmacy for minor ailments and illnesses.
  • Using an afterhours GP service or walk-in clinic.
  • Exploring booking an appointment with a local GP.
  • Registering with COVID@homeplus after testing positive for COVID-19 or experiencing respiratory symptoms by calling 1800 973 363.
  • Visiting the Healthdirect website for advice on symptoms, medicines or to find a service nearby.

People requiring emergency medical care should call triple zero (000) or make their way to the nearest ED.

For more information about non-emergency care options available in Tasmania, visit: www.health.tas.gov.au/rightcare