Devonport, Australia — 23 September 2013 — Sitel, a leading global customer care provider, has announced today that its Sitel Australia operation has been honoured at the 2013 Customer Service Council, National Customer Service Excellence Awards in the Large Enterprise category. At the 11th annual gala awards evening held at the Crown Perth on Saturday 21 September, Sitel were recognised for their exceptional efforts in “Raising the Standards” to provide outstanding customer service excellence.
The National Customer Service Excellence Awards recognises organisations that are demonstrating outstanding customer service excellence through innovation, people, process, technology, environment and best practice. “Best practice” covers the key elements of customer satisfaction around response times, quality and depth of service including product, people and process, along with staff satisfaction, innovation, communication, technology, customer access, reporting and other key areas. The assessments were carried out during June, July and August and consisted of a written submission, mystery shopping, panel and video presentations.
“Sitel is proud to be recognised by the Customer Service Council for our dedication to achieving the highest levels of customer service excellence,” says Brendan Mengel, General Manager Australia and New Zealand at Sitel. “Being recognised in the Large Enterprise category underscores the hard work, professionalism and dedication of every Sitel employee.”
As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a world leader in outsourced customer care innovation. With over 28 years of industry experience, Sitel’s 58,000 employees support clients with CRM contact centre services that provide predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel’s global solutions include customer acquisition, customer care, technical support and social media programs. Support operations span from home based agents to 110 domestic, nearshore and offshore centres in 23 countries across North America, South America, Europe, Africa and Asia Pacific. Sitel manages client programs on behalf of some of the best known brands in the world in 40 languages. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit www.sitel.com.
Peter Green Marketing and Solutions Manager Sitel Australia, New Zealand