ANGRY Retirement Benefits Fund members who have been unable to access their superannuation information for nearly five months say they will believe the problems are fixed when they see it.
RBF chief executive Philip Mussared said last week he was confident that the access issues for 1500 of the 40,000 members would be fixed by Friday.
The problems began in April when RBF transferred its member service functions to Mercer Australia.
Members were told they would experience a “temporary inconvenience”
for eight weeks. But a Hobart retiree said yesterday she had no confidence it would be fixed by Friday.
“I want to see my account in black and white and I want to know why the migration of data has been so difficult,” she said.
“Nobody cares and there has been no communication.”
She said she had called the Melbourne call centre about 20 times but had found them “extremely rude”.
“They promised to phone back but never have and I am very reluctant to go personally to the Hobart office,” she said.
The woman has been unable to see how her investment was going since the end of April because she could not get the necessary PIN.
The inability to see how the investment was faring meant she had no power to change funds to a different management strategy.
She received a letter at the end of last month which said it could be up to three months before the problems were resolved.
“I want to know what [Premier] Lara Giddings is doing about it,” she said
A spokeswoman said Ms Giddings had met the chairman and chief executive of RBF recently.
“They advised that they are working hard to restore full services to all members.
