TasWater’s three year plan to deliver customer outcomes

The Economic Regulator today released its final determination on TasWater’s Price and Service Plan (PSP3) for the period 1 July 2018 to 30 June 2021.
PSP3 is TasWater’s three-year blueprint to maintain the delivery of clean and safe drinking water, improve environmental outcomes and secure enhanced customer service results while keeping bills as affordable as possible. It has been prepared after significant community consultation and input from key regulators.
Telephone surveys, focus groups and an issues paper where customers could write in and share their thoughts were all used to gather the data used in the formation of the plan.
TasWater CEO Mike Brewster says “We welcome the final determination and are pleased that the Economic Regulator has accepted the vast majority of TasWater’s proposals that will enable us to meet community expectations.”
“Our initial PSP3 proposal in June 2017 was based on setting prices that delivered the results needed at prices that were affordable for customers. Even though this determination today allows for a 4.6 per cent price rise, TasWater has listened to our customers’ concerns about affordability and the Board has decided to apply 4.1 per cent instead. To enable this, TasWater will continue to focus on reducing costs through productivity improvement.
The recent Memorandum of Understanding between State Government, TasWater Owners Representative Group and TasWater reinforces this focus, and will help to reduce price rises even further if approved by councils and parliament.”
More information is available on the Tasmanian Economic Regulators website.
http://www.economicregulator.tas.gov.au/water/pricing/price-determination-investigations/2018-water-and-sewerage-price-determination-investigation
TasWater CEO Mike Brewster