Starts with “T” ends with “A”

I, LIKE most people who work for themselves, need a mobile phone to keep the work flow, and for my own convenience.

To keep outgoings to a minimum, I have sourced a plan that suits from a large telco…..starts with “T” ends with “A”…you can guess the one….

Now I’m not privvy to all that is required to port my old phone number to this plan, but I was hoping someone within Telstra would be…Oh sorry I gave it away…

It began well enough on Tuesday, 10th of November; talked to a nice young chap (Michael) who did all that was required, including a voice recording for authority, licence and credit card details.
I was then transferred to another lass (Elise) who set up a direct debit bizzo….given a date for the arrival of my new “SIM” card and waited patiently.

Between then and Friday the 13th (my SIM delivery date), I recieved three calls from mysterious foreigners from Telstra (I have no idea of their names), with whom I had endless problems communicating, but the gist was that they wanted to sign me up for a plan…which I patiently explained was sorted.

Friday the 13th came and went with no SIM arriving.

I spoke to Darryl, just before close of business, who assured me “Sum Wun” would call me to sort it out.

This mysterious Chinese person never called me, so I rang the hotline on Saturday morning and found it was closed for the weekend.

Come Monday, fresh from my weekend and ready to put this baby to bed, I called our beloved national carrier and spoke with another foreign lass, “Kinnane”, who told me I had the wrong number, and gave me another to ring, which seemed strange as it was the same one I had used to originate my purchase.

Another lad who called himself “B” told me to ring another number as this was also a wrong number.

Jai picked up the phone and handballed me to Zac, where I waited on hold for 32 minutes before he attempted to transfer my call to who knows where, but that process ended in them hanging up on me.

Lets try again, this time with Nina who I spoke with for 12 minutes before finding out that I needed to talk to a lad known as “Sash”.

Now “Sash” was new blood and ever so keen to convince me that he was “my man”.

I was somewhat bemused at his “guarantee” that he could fix things, and 35 minutes later, in fine tradition, the the cards did not fall my way.

Next was Sasha’s supervisor, Jai, who transferred me to Jonathon. A bright and enterprising beacon within the Telco octopus, who spent 35 minutes redoing a recording and setting me up for a SIM delivery on Thursday 19th.

Elated, I rescheduled my work to enable me to proudly take delivery of my new toy, but as the sun went down on Thursday, Sandra became my new ray of light.

45 minutes with Sandra and her supervisor led me to a $50 credit on my prepaid (which I have, by some miracle recieved), and next month’s line rental free…around $30 I think, but we’ll see if that transpires…and a promise that “Sum Wun” would call me within 24 hours.

Now I’m not sure who is paying Sum Wun, but he doesn’t appear to do too much, as I rang Luther yesterday when nearly 48 hours and a weekend passed by with no word from Mr Wun.

After 45 minutes engaging with Luther, he assured me that my new SIM will arrive this Thursday (26th).

If the weather is kind, I’ll be down the river working, but I’m sure that I’ll come home to a shiny new SIM……what do you think????

PS How are your Telstra shares doing…..I know where we could trim a little fat…..