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The Briefing … Woolworths pubs profile problem gamblers
Good morning, and welcome to The Briefing.
Staff at pubs owned by supermarket giant Woolworths have been ordered to record and share personal information about gamblers in an effort to keep them in gaming rooms longer and lose more money on poker machines.
Fairfax reports that two former staff took screenshots of a Google Drive folder shared between 400 pubs owned by Woolworths subsidiary ALH Group, sharing details of the drive with independent federal MP Andrew Wilkie. In a video interview with Wilkie’s office, one of the former employees detailed how staff recorded private information about high-turnover gamblers into a shared file, known as the “high roller register”, so other staff could “easily strike up a conversation with them and build rapport really quickly”.
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The Saturday Paper