Shadow Minister for IT and Innovation, Madeleine Ogilvie, says there is an urgent need for a connections process improvement to make it easier for customers to move onto NBN.
“It is clear to me that people want a single point of contact for the entire connection process,” Ms Ogilvie said.
“My small business priority list has delivered connections, as I promised, but I have only been able to assist companies who have asked. I have been able to help people connect.
“I see that people are frustrated with having to contact multiple providers, have multiple visits, and make multiple follow up phone calls.
“A better process would be to have a web based single ‘connections’ point of entry behind which sit telecommunications providers, contractors and ISP processes.
“My constituents should not have to understand three companies’ back end processes in order to be connected.
“The Federal Liberal government has completely failed to protect consumers during the cut over process, and must act to reform regulatory oversight in this critical area.
“Of the key sector regulators; the ACCC, ACMA and the Telecommunications Ombudsman, not one has direct oversight of the entire NBN connection process. It is not good enough.”
Madeleine Ogilvie MP Shadow Minister for IT and Innovation
