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A Fairfax investigation has revealed widespread underpayment of workers at Retail Food Group franchise chains, including Donut King, Crust Pizza, Gloria Jean’s, Michel’s Patisserie and Brumby’s.

Workers at RFG franchises have spoken of pizza delivery drivers being paid $13 an hour off the books, foreign student workers being exploited and employees being denied penalty rates, superannuation and payslips. Former Michel’s franchisee Vicky Chen said “it’s just not possible to pay the correct wages with all the costs RFG insists we pay”, comparing the situation to that of convenience store chain 7-Eleven, which was forced to pay $150 million in a wages shortfall …

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