Tasmanian Greens Member for Braddon Paul O’Halloran said that a significant number of MyState customers could be inconvenienced by the bank’s decision to deactivate the PIN on certain credit cards without prior notice.
Mr O’Halloran said he was caught out yesterday whilst buying groceries at a local supermarket, when it was revealed that his PIN on two separate cards had been deactivated.
“It came as shock when not one but two My State credit cards did not work, with the display saying the PIN was not correct,” Mr O’Halloran said.
“The express line got longer and longer and eventually groceries had to be returned to the shelves because I was unable to use the card.”
“A MyState representative has since informed me that anyone who had a 5 or 6 digit PIN on their credit cards is required to change it.”
“It appears that no written notification of the need to change PINs was sent out to affected customers, meaning that they will only find out about it when their card fails to work.”
“My inconvenience was minor, but it could potentially create huge headaches for customers currently interstate or overseas who are relying on a My State Visa card to access cash.”
“Given that the customer call centre is not 24 hours, as a MyState representative confirmed on local radio this morning, it is hard to imagine why customers were not informed of this decision well ahead of time.”
“Surely newspaper advertisements or an advisory in a recent account statement would have at least assisted?”
“Tasmanians rightfully hold MyState in high regard, and it will be an unnecessary shame for that confidence in customer services to be shaken, all for the want of a bit of planning and communication.”